Privacy Policy
Effective Date: April 6, 2026
1. Introduction
Welcome to King County Restoration (“Company,” “we,” “our,” or “us”). We are committed to protecting your personal information and your right to privacy.
This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, use our restoration services, or communicate with us (including via SMS text messaging).
2. Information We Collect
When you interact with King County Restoration, we may collect the following types of information:
- Contact Information: Name, email address, phone number, and mailing address
- Property Information: Property address and details about your restoration needs (e.g., water damage, fire damage, mold remediation, storm damage, etc.)
- Communication Records: Records of your correspondence with us, including calls, emails, and text messages
- Website Usage Data: Information about how you use our website, such as IP address, browser type, and pages visited
- Photos and Videos: Images or videos of your property for inspection, documentation, and project purposes (collected with your permission)
We only collect information necessary to provide our services and improve your experience.
3. How We Use Your Information
We use the information we collect for the following business purposes:
- To provide, schedule, and complete restoration and construction services
- To communicate with you regarding service requests, estimates, scheduling, and project updates
- To send transactional notifications, including appointment reminders and technician arrival notices
- To respond to inquiries and provide customer support
- To improve our website, services, and customer experience
- To maintain records for business operations, legal compliance, and insurance coordination
4. SMS Communications & Data Sharing (A2P 10DLC Compliance)
We respect your privacy and maintain strict controls over your personal contact information.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other use-case categories exclude text messaging originator opt-in data and consent; this information will not be shared, sold, or distributed to any third parties under any circumstances.
If you opt in to receive text messages from us:
- You may opt out at any time by replying STOP, QUIT, END, REVOKE, OPT-OUT, or CANCEL
- For assistance, reply HELP
- Message frequency may vary
- Message and data rates may apply
5. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to:
- Improve user experience
- Analyze website traffic
- Understand how visitors interact with our site
You can set your browser to refuse cookies or alert you when cookies are being used. However, some parts of the website may not function properly without them.
6. Data Security and Retention
We implement industry-standard security measures to protect your personal information. While we strive to protect your data, no method of transmission over the internet is completely secure.
We retain your information only as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal, regulatory, or insurance requirements
7. Your Privacy Rights
Depending on your location, you may have the right to:
- Request access to your personal information
- Request corrections to your information
- Request deletion of your information
To exercise these rights, please contact us using the details below.
8. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
King County Restoration
Email: office@kingcountyrestoration.com
Phone: 425-390-2586
Address: Sumner, WA
Website: kingcountyrestoration.com